RBTT lies to customers
RBTT, or is it RBC, is what most customers call the new Public Service and in Trinidad and Tobago this says a lot. By that I mean it is not an organization that cares about its customers. This is why RBTT decided to shut down its electronic banking system over a weekend and as if it wanted to make the public service look good, the disrespectful bank also lied to customers. When I say lie I mean put out an ad saying it was shutting its electronic banking service and in bold say ONLY AT WITHDRAWALS WILL BE AVAILABLE AT THIS TIME. That was and is a lie. Most customers were unable to access cash from ANY AMB since Saturday evening and this was still so on Sunday morning. Maybe somebody high up at RBTT is being fed bullshit by the incompetent RBTT IT people just as the AG was fed crap by his investigators. I again say, somebody at RBTT has to be fired for this continuing indifference to customers.
Proof of RBTT's flair for lies
Maybe people were fired the last time a huge fiasco occurred but the public needs to know that the bank is getting rid of its incompetence. To correct this continuing incompetence and indifference by RBTT to customers, people need to show the bank who has the power. Money talks but money also walks.
A Decision Maker at RBTT Trinidad and Tobago
The public’s perception of RBTT in Trinidad and Tobago is no different to that of Calder Hart and company and that is why customers feel heads will soon be rolling at this once great bank turned permanent fiasco. I am writing a second blog post about this RBTT disaster because just this morning at the RBTT ABM in St. Augustine, a woman on the verge of tears said she had no idea what she was going to do and was still unable get any of her salary money from RBTT. It was really hard to ignore her plight but the bank seems to be enjoying it. I assume RBTT does, in fact, have the woman’s money but one of the worst IT screw-up in West Indian history has been preventing her and thousands of RBTT customers from accessing their funds at the end of the month. It takes a genius with the brains of a jackass to plan this so-called upgrade for the end of the month. Fire them! Fire them!
I cannot stress this point too much but the public will feel no satisfaction until the culprits at RBTT Trinidad and Tobago who are responsible for this mindless and heartless act are publicly named and humiliated. Save your pointless, generic, full page public-apology ads for your toilets, RBTT. Does RBTT have any idea how much productivity is being lost because workers have to take time off from work to stand in line at RBTT banks for hours to get their money? Does RBTT understand how dangerous it is to walk around with large sums of cash? Does RBTT understand what this is doing to their business and image? Can RBTT put a cost on loss of public confidence? Does RBTT know the stress a customer feels when he or she swipes an RBTT card waiting for the transaction to go through or FAIL! No, RBTT doesn’t know and certainly doesn’t give a flying green fig about anything but profits and big cars for the boys. Greed and ruthless foreigners will always bring you down, RBTT! Sources from the bank said the problem has not even been identified much less resolved after one week. The stability of a society on the verge of collapse is at stake, and it seems that incompetence is greater in the private sector than in the public sector in sweet Trinidad and Tobago. Can we expect the private sector to turn the economy around? Maybe, but please exclude RBTT.
There was an outage last night at Amazon which lasted hours and which is rare. There is still no word if the failure was caused by hackers, the Russians, the Chinese or a truck pulling down some T&TEC lines but when the dust settled my shopping basket was empty – over thirty items gone. To many this is no big thing but I use Amazon’s shopping basket to track prices of mainly photography equipment and some hi-fi stuff so when my shopping basket was somehow emptied in cyberspace, I nearly threw a fit. Maybe later today the basket will be restored but I doubt it. I am not sure if any other customers had their baskets emptied by the Amazon IT people but many who track prices will be annoyed. I am sure some would say I should be using Tracktor.com to track Amazon prices but that can be cumbersome if one is tracking the prices of many things.
Strangely, the Amazon outage coincided with the sloppy IT service RBTT has been providing customers in Trinidad and Tobago with recently as the bank ignore customer service just to provide the new Canadian massas with the control they paid for and now demand. Despite the hollow claims by the bank’s PR people, customers will not benefit from this computer upgrade – none. I doubt there are any customers in Trinidad and Tobago who can say the service at RBTT is better since the acquisition by RBC and in fact most can testify that the service at RBTT is now the sloppiest banking service in the country by far. Their incompetence is now legendary and their staff’s response to customer queries is hopeless and usually idiotic.