Amazon, Where is my Shopping Basket and RBTT, You Suck!


There was an outage last night at Amazon which lasted hours and which is rare. There is still no word if the failure was caused by hackers, the Russians, the Chinese or a truck pulling down some T&TEC lines but when the dust settled my shopping basket was empty – over thirty items gone. To many this is no big thing but I use Amazon’s shopping basket to track prices of mainly photography equipment and some hi-fi stuff so when my shopping basket was somehow emptied in cyberspace, I nearly threw a fit. Maybe later today the basket will be restored but I doubt it. I am not sure if any other customers had their baskets emptied by the Amazon IT people but many who track prices will be annoyed. I am sure some would say I should be using Tracktor.com to track Amazon prices but that can be cumbersome if one is tracking the prices of many things.

Strangely, the Amazon outage coincided with the sloppy IT service RBTT has been providing customers in Trinidad and Tobago with recently as the bank ignore customer service just to provide the new Canadian massas with the control they paid for and now demand. Despite the hollow claims by the bank’s PR people, customers will not benefit from this computer upgrade – none. I doubt there are any customers in Trinidad and Tobago who can say the service at RBTT is better since the acquisition by RBC and in fact most can testify that the service at RBTT is now the sloppiest banking service in the country by far.  Their incompetence is now legendary and their staff’s response to customer queries is hopeless and usually idiotic.

Enhanced by Zemanta