Amazon, Where is my Shopping Basket and RBTT, You Suck!


There was an outage last night at Amazon which lasted hours and which is rare. There is still no word if the failure was caused by hackers, the Russians, the Chinese or a truck pulling down some T&TEC lines but when the dust settled my shopping basket was empty – over thirty items gone. To many this is no big thing but I use Amazon’s shopping basket to track prices of mainly photography equipment and some hi-fi stuff so when my shopping basket was somehow emptied in cyberspace, I nearly threw a fit. Maybe later today the basket will be restored but I doubt it. I am not sure if any other customers had their baskets emptied by the Amazon IT people but many who track prices will be annoyed. I am sure some would say I should be using Tracktor.com to track Amazon prices but that can be cumbersome if one is tracking the prices of many things.

Strangely, the Amazon outage coincided with the sloppy IT service RBTT has been providing customers in Trinidad and Tobago with recently as the bank ignore customer service just to provide the new Canadian massas with the control they paid for and now demand. Despite the hollow claims by the bank’s PR people, customers will not benefit from this computer upgrade – none. I doubt there are any customers in Trinidad and Tobago who can say the service at RBTT is better since the acquisition by RBC and in fact most can testify that the service at RBTT is now the sloppiest banking service in the country by far.  Their incompetence is now legendary and their staff’s response to customer queries is hopeless and usually idiotic.

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My Trinidad Shoelace Saga


A shoelace Mini Skirt

It is difficult to imagine how this country will achieve our Vision 2020 when in 2010 nearly all shoe stores in Westmall and Grand Bazaar don’t sell shoelaces for any shoes except some replacement laces for those ugly, white sneaker forced onto high school teens experiencing puberty.  What was even worse was most of the shoe store owners, managers, sales clerks and/or account executives expressed indifference to my plight of having a broken shoe lace for a relatively new pair of shoes.  “Yuh does eat yuh lace or what” one sexually unattractive woman snickered. “Buy another shoe” a cute sales girl wearing a man-friendly short skirt, recommended. But my shoes are in almost good condition and being a man, I have to wait for the heel to fall out twice before I think about replacing them.

Nice Laces

The point isn’t about the state of my shoes or the fact they are one year old Hush Puppies from Colorado but the level of contempt the selling class have for the buying class. A shoe store not stocking shoe laces is similar to Bobby’s in Bamboo not stocking windscreens or a doubles man not having extra channa to fix a leaking doubles. But we, the pushover-ready customers, simply walk out the stores with a smile instead of smashing a shop window then raising bail like Ishmael Samad might have done to make a point.

Nice feet means nice head

The citizens of this country put up with too much nonsense from those who should provide the level of service we want but we are too shy to ask. In Trinidad and Tobago we don’t ever get what we want, we just gobble up with a smile whatever leftover crumbs store owners decide to throw in our pens.

p.s. I got replacement shoe laces from Amazon and I bought three pairs of black, waxed  Kiwi shoe laces at US$0.91 per pair plus US$4.90 shipping. They were shipped yesterday and should be in the country by the end of next week.

p.s The pictures included have nothing to do with male shoe laces but was provided as entertainment for men with, and without broken shoelaces.

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