The public’s perception of RBTT in Trinidad and Tobago is no different to that of Calder Hart and company and that is why customers feel heads will soon be rolling at this once great bank turned permanent fiasco. I am writing a second blog post about this RBTT disaster because just this morning at the RBTT ABM in St. Augustine, a woman on the verge of tears said she had no idea what she was going to do and was still unable get any of her salary money from RBTT. It was really hard to ignore her plight but the bank seems to be enjoying it. I assume RBTT does, in fact, have the woman’s money but one of the worst IT screw-up in West Indian history has been preventing her and thousands of RBTT customers from accessing their funds at the end of the month. It takes a genius with the brains of a jackass to plan this so-called upgrade for the end of the month. Fire them! Fire them!
I cannot stress this point too much but the public will feel no satisfaction until the culprits at RBTT Trinidad and Tobago who are responsible for this mindless and heartless act are publicly named and humiliated. Save your pointless, generic, full page public-apology ads for your toilets, RBTT. Does RBTT have any idea how much productivity is being lost because workers have to take time off from work to stand in line at RBTT banks for hours to get their money? Does RBTT understand how dangerous it is to walk around with large sums of cash? Does RBTT understand what this is doing to their business and image? Can RBTT put a cost on loss of public confidence? Does RBTT know the stress a customer feels when he or she swipes an RBTT card waiting for the transaction to go through or FAIL! No, RBTT doesn’t know and certainly doesn’t give a flying green fig about anything but profits and big cars for the boys. Greed and ruthless foreigners will always bring you down, RBTT! Sources from the bank said the problem has not even been identified much less resolved after one week. The stability of a society on the verge of collapse is at stake, and it seems that incompetence is greater in the private sector than in the public sector in sweet Trinidad and Tobago. Can we expect the private sector to turn the economy around? Maybe, but please exclude RBTT.