02-02-2008 Please Check the very popular TSTT forum for more information on both TSTT and FLOW issues since there are some very serious problems with Flow in recent times.
02-02-2008 Flow, in my opinion as a user and subscriber of their 6 megabits/s package, has not been able to deliver a reliable service to date. Frequent timeouts are the norm and not the exception. It’s sad that Flow, like the other ISP, is also all marketing but no service. I will keep this blog informed if, or when Flow delivers a service I can recommend. If you are already with TSTT then don’t move to Flow because you will be jumping into the fire.
Decide for yourself – No, it’s not a router problem it is a Flow problem and it is just one more. Will they ever get it right? The logs don’t say everything because even when Flow is up webpages timeout 9 out of 10 times. A diaup connection works better than that and I have a 6 mbps connection from Flow. Their gross incompetence continues.
From my experience I would have to say that Flow is crap. What is amazing is that Flow has exceeded TSTT’s incompetence as an ISP. Try http://www.blinkbroadband.tt/ because I am sure Blink cannot be any worse than Flow.
Flow is working well and has been for the last few weeks. We will see how it holds up.
Flow Trinidad – The Website:
As of 04-25-2008 Flow Trinidad’s website, http://www.flowtrinidad.com/ , has practically no content for their Internet subscribers. For a tech company that is currently offering cable and Internet services, and soon to be offering voice services, I would have to give the website an -F, 1 out of 5, a two thumbs down. The site is sadly useless and mirrors their help desk. I can only hope Flow is going to change their image soon and they should start with their customer service. If you ever went to Flow’s office in the East you would not have to wait long to be disappointed. There is something about the physical arrangement of that office and its CSRs that gives me the creeps. The Nicholas Tower office is the opposite.
I am hoping Flow’s voice offering succeeds because the alternative is TSTT and their low hanging cables with open joints. The Union at TSTT seems to be on the path of destruction rather than construction so I won’t be surprised if Flow becomes the dominant voice provider and Digicel the dominant cell provider.